RETURNS, REFUNDS & EXCHANGES
ANYTHING YOU BUY ONLINE CAN BE RETURNED OR EXCHANGED WITHIN A WEEK OF YOU RECEIVING IT, AS LONG AS THE GARMENT HAS NOT BEEN WORN, AND THE TAGS ARE INTACT ON THE GARMENT.
REFUNDS: YOU WILL RECIEVE A FULL REFUND THROUGH THE ORGINAL PAYMENT MODE AND THIS WILL THIS WILL GENERALLY TAKE 7 DAYS FROM THE DATE OF US RECEIVING THE PRODUCTS BACK FROM YOU.
Step 1: Kindly send us an email with your order number, telling us which products you want to return and exchange for another size product. Please do this within 7 days from the day you receive your order. E mail should be send to firstname.lastname@example.org
Step 2: Please ship the items you want to return or exchange to “Salt Studio, KV – 19, 5th Cross Road, Panampilly Nagar, Kochi, Kerala, India, Pin – 682036″. Please make sure that the piece is returned to us in the condition you received it in with the tags on. We do not accept returned garments if the tags are cut off. Also, washed, used or ironed garments cannot be returned or exchanged. We also do not pay for return shipments. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. Also, please use a reliable courier service.
Step 3: In case of an exchange, we will ship the replacement garments to you as soon as we receive the products back from you. Any shipping charges will have to be borne by the you.
PS: Our quality control department is rigorous & thorough in pre-shipment inspections, but on a rare occasion it is possible that a human error has occurred. In such a case, please return the garment back with labels & tags intact, within 7 days from the date of receiving the order & we will send you a replacement. Send us an email so that we can keep aside a fresh piece for you.