Refund policy

Salt Studio is committed to providing high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item. Please read our policy carefully to ensure a smooth process.

Exchange Eligibility - Within India

• Exchanges are permitted within 7 days from the date of delivery.
• Products must be unused, unwashed, and have original tags and invoice intact.
• Items purchased during sales are eligible for exchange, subject to availability.

Refund Policy

While we generally do not offer cash refunds, we understand that exceptional circumstances may arise:

• Refunds will be considered for defective items or if we sent the wrong product.
• Refund requests must be made within 7 days of receiving the product.
• Approved refunds will be processed to the original payment method within 10 business days.

Shipping Costs

• Customers are responsible for return shipping costs for exchanges.
• Salt Studio will cover return shipping costs for defective items or if we sent the wrong product.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact our customer support team within 48 hours of delivery.
• Provide clear photos of the damage or defect along with your order number.
• We'll arrange for a replacement or refund, depending on the situation and your preference.

International Shipping and Returns

Salt Studio is pleased to offer international shipping to select countries. Please note that our international return and exchange policy differs from our domestic policy.

International Shipping

• We currently ship to [list of countries Salt Studio ships to]
• International orders are typically processed within 3-5 business days
• Shipping costs and delivery times vary by destination and will be calculated at checkout
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country

International Returns and Exchanges

• International customers have a 7-day window from the date of delivery to initiate a return or exchange
• In case of defective products, we offer a video verification process:
  • Customers must contact our customer support within 48 hours of receiving the product.
  • Our team will request a clear video showcasing the defect.
  • After reviewing the video, if the defect is confirmed, we will provide further instructions for return or replacement.
• Once we receive and inspect the returned item, we will process a replacement or refund as appropriate.
• Due to logistical challenges, we do not offer free returns for international orders
• Customers are responsible for return shipping costs and must use a trackable shipping method

To initiate a return or exchange, please contact our customer support team at [salt@saltstudio.in/ +91 95397 56916]

Include your order number and reason for return/exchange in your communication

Refund Process for International Orders

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days
• Refunds will be issued to the original payment method used for the purchase
• Please note that import duties and taxes are non-refundable
• The original shipping costs will be deducted from your refund amount

General Conditions

No Cash Refund Policy

At Salt Studio, we maintain a strict no cash refund policy due to the nature of our products. Here's why:

• Made-to-Order Products: All our items are carefully crafted and made to order. This ensures each piece is unique and tailored to our customers' preferences, but it also means we cannot resell returned items.
• Quality Assurance: We invest significant time and resources into creating each product, maintaining high standards of quality and craftsmanship.
• Sustainability: Our made-to-order approach minimizes waste and overproduction, aligning with our commitment to sustainable fashion practices.

In exceptional circumstances, we may consider refunds on a case-by-case basis. These situations will be thoroughly evaluated by our customer service team, taking into account the specific details of each case. To request consideration for an exceptional refund, please contact our customer support team with your order details and a detailed explanation of your circumstances.

We appreciate your understanding of this policy, which allows us to continue offering high-quality, personalized products while maintaining sustainable business practices.

Non-Returnable Items

The following items are not eligible for return or exchange for international orders:

• Custom-made or personalized products
• Jewelry and accessories
• Sale or clearance items

Exchange Process

1. Contact our customer support team via email - salt@saltstudio.in or phone +91 95397 56916 to initiate an exchange request.
2. Provide your order number, reason for exchange, and desired replacement item.
3. Our team will confirm the availability of the replacement item and provide further instructions.
4. Pack the item securely and send it back to us using a trackable shipping method.
5. Once we receive and inspect the returned item, we'll process your exchange.

Note: If the desired replacement item is unavailable, we'll issue a store credit for the returned item's value.

Gift Cards

• Gift cards are non-refundable and cannot be exchanged for cash.
• Unused gift card balances remain valid for lifetime.
• Additional Terms and conditions apply for Gift cards.

Cancellation Policy

• Orders can be canceled within 24 hours of placing them, provided they haven't been shipped.
• To cancel an order, contact our customer support team immediately with your order number.

Return Policy for In-Store Purchases

• We offer a 7 day return policy for items purchased in our store.
• To be eligible for return, the product must be:
  • Unused
  • Have all original labels attached
  • Be in its original packaging

Refund Policy

• No cash refunds are given for in-store purchases.
• In exceptional cases, cash refunds may be considered at the discretion of Salt Studio management.
• Store credit will be issued for eligible returns.

Exchange Policy

• Exchanges are allowed within the 14-day return period, subject to product availability.
• If the desired exchange item is unavailable, store credit will be issued.

Customized Products

• Customized products are not eligible for return or exchange.
• This includes any items that have been personalized or made-to-order based on customer specifications.

Process for Returns or Exchanges

1. Bring the item you wish to return or exchange to our store within 14 days of purchase.
2. Present your original receipt or proof of purchase.
3. Our staff will inspect the item to ensure it meets the return criteria.
4. If approved, we will process your exchange or issue store credit.

Contact Information

For any questions or to initiate a return or exchange, please contact our customer support team:

• Email: salt@saltstudio.in
• Phone: +91 95397 56916
• Hours: Monday to Saturday, 10 AM to 8 PM IST

FAQs

Q: Can I exchange multiple items from the same order?

A: Yes, you can exchange multiple items from the same order, provided they meet our exchange eligibility criteria.

Q: What if my replacement item costs more than the original purchase?

A: If the replacement item costs more, you'll need to pay the difference. If it costs less, we'll issue a store credit for the difference.

Q: How long does the exchange process take?

A: Once we receive your returned item, we aim to process exchanges within 5-7 business days. Shipping of the replacement item may take an additional 3-5 business days.

Q: Can I return an item for a refund instead of an exchange?

A: At Salt Studio, we maintain a strict no cash refund policy as all our products are made to order. We offer exchanges within 7 days of purchase for unused, unwashed items with original tags intact. In exceptional circumstances, such as receiving a defective item or if we sent the wrong product, we may consider a refund on a case-by-case basis. If you believe your situation warrants special consideration, please contact our customer support team with your order details and a thorough explanation of your circumstances. We'll carefully evaluate each request and work towards finding the best solution for you.

Q: Can I buy a product online and return it in-store or vice versa?

A: No, any item purchased should be returned through the same channel it was bought from. If you purchased an item online, you must return it through our online return process. Similarly, items bought in-store should be returned to our physical store. This policy ensures efficient processing of returns and helps us maintain accurate inventory across our sales channels.

By shopping with Salt Studio, you agree to comply with this return and exchange policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.